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Optimized for Default DPI settings. Internet Explorer Frequently asked questions. How does my Desktop Pro Plus subscription work? What happens if I cancel my subscription? Will I still be able to use my downloaded software? How do I download the QuickBooks Desktop mobile app? Transitioning from the Desktop Pro product to Pro Plus is easy and can be done in minutes.
Is customer support included in Desktop Pro Plus? Unlimited customer support is included with a Desktop Pro Plus subscription. Where can I find a non-subscription version of QuickBooks Desktop? The changes to our lineup include: Subscription-based product lineup: For versions, we will now only be selling our Pro and Premier products as Pro Plus and Premier Plus subscriptions. This focus allows us to deliver greater innovation, value, and productivity features that better meet your needs.
Our cloud-based subscription service makes accounting easy and gives you the freedom to work from any device — anytime, anywhere. Each unique user requires a license. Each license is sold separately. All copies of QuickBooks must be the same version-year. Additional fees apply when paying with a credit card, or when using optional Fast ACH and Fast Check expedite services.
E-commerce integration requires an active and current version subscription of QuickBooks Pro Plus, Premier Plus or Enterprise and a separate Webgility E-commerce account subscription. E-commerce integration subscription will be billed directly from Webgility. Your Webgility account will automatically be charged the package price on a monthly or annual basis, starting at sign up, until you cancel. To cancel your E-commerce subscription at any time, log into your Webgility account customer portal or contact Webgility customer success team at customersuccess webgility.
Your cancellation will become effective at the end of the monthly billing period and your subscription will terminate at that time.
You will not receive a prorated refund; your access and subscription benefits will continue for the remainder of the billing period. Cancellation or termination of QuickBooks will not automatically cancel your Webgility subscription. QuickBooks Payments: QuickBooks Payments account subject to eligibility criteria, credit and application approval. Subscription to QuickBooks Online is required.
Money movement services are provided by Intuit Payments Inc. Based on the average number of days invoices were paid between October and September using the Online Invoice feature, compared to QuickBooks Payments users who did not use the Online Invoice feature. Automatic match and record of deposits and fees work with payments received from eInvoice and ACH and credit card transactions initiated within QuickBooks. Enhanced Payroll subscription required.
Pricing varies depending on the number of employees. Check stock sold separately. Plus sales tax where applicable. Based on the overall number of customers for QuickBooks Payroll products in June Instead of printing and mailing the forms, send them electronically to the appropriate agencies in QuickBooks Desktop. Also, you can set the payment method for your scheduled Federal and State tax payments to ePay, and conveniently pay the appropriate tax agencies in QuickBooks Desktop.
This is available in QuickBooks Payroll Enhanced and to selected states only. Direct deposit to W-2 employees is included, but additional fees apply for direct deposit to vendors. Licenses are available in single-user increments from 1 to 10 users or up to 40 users.
Fees apply. QuickBooks Desktop Enterprise allows you to add up to one million names e. Some performance degradation is likely as your lists approach these size thresholds. Advanced Reporting is available with all Enterprise subscriptions. Eligibility criteria may apply to certain products. When customers no longer have an active, paid subscription, they will not be eligible to receive benefits. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U.
Intuit reserves the right to change these hours without notice. Terms, conditions, pricing, service, support options, and support team members are subject to change without notice.
Requires an internet connection. Enterprise Diamond is sold in increments of , 20, 30, and 40 users. Enterprise Diamond is compatible with, but does not include hosting. Hosting sold separately. Enterprise Diamond is a subscription and is only available on a monthly payment plan with no annual commitment. Each month, your account will be automatically charged the agreed-upon price unless and until you cancel. Cancel at any time by calling Intuit at , prior to your monthly renewal date.
When you cancel, you will have access to Enterprise Diamond for the remainder of the month for which you have already paid.
The following month, you will no longer have access to the product or any of its connected services. We will authorize your card to ensure prompt order processing, resulting in a temporary hold on your account. Then, Continue. Feel free to visit our QuickBooks Desktop Community Help Articles page where you can select topics you might need help with. Should you have other questions please don't hesitate to post them here. Take care and stay safe!
By clicking "Continue", you will leave the community and be taken to that site instead. Enter a search word. Turn off suggestions. Enter a user name or rank. Turn on suggestions. Showing results for. Search instead for. Did you mean:. Connect with and learn from others in the QuickBooks Community. Join now. Level 1. Please tell me how I can fix this for my customer. Labels: QuickBooks Desktop. Reply Join the conversation.
More reliable file transfer process between Accountants and QuickBooks customers. Easily find and open company files with the addition of a file search option. Get real-time visibility of invoice statuses to expedite collections and stay on top of your cash flow. Transfer customer credits across jobs, quickly and easily. Easily keep track of what you owe vendors, from check to bill pay. Reliably and significantly reduce file size without deleting data - on your own with confidence and ease.
Be confident that you are accruing sick and vacation time correctly. Add flexibility and insight to you business with new customizable inventory reports. Get your work done significantly faster with windows open across multiple monitors.
Save time with a new searchable Chart of Accounts. Help deliver your payroll taxes on time with a payroll liability reminder on the home screen. Compare business performance on a cash or accrual basis with one click. Automated reports let you know that your reports are on time and accurate based on the data provided, automatically generated and emailed to you when you schedule them. Smart search is a personalized autocomplete feature that helps you search for names, account numbers, and transaction amounts quickly.
Reports filters are now easily viewable and can be applied across multiple reports and viewed on one screen.
Bill Tracker lets you see the status of your bills, print or close purchase orders, and more, making it easier than ever to manage payables. Manage forms in a single step—unclutter your "send forms" queue in a single click. Advanced reporting features include a "this year to last month" filter. Get the full picture of your business performance—see your profit and loss, income and expenses, and top customers instantly on the Homepage Insights.
Find all reminders and notifications in one single window—overdue items, to-do tasks, system notifications, and notes from accountants. View and pin important notes about customers, vendors, and employees. Add multiple attachments, customize email templates to include customer or job info, and see prior email conversations with powerful email capabilities. See all your income-producing transactions in one spot, including overdue invoices so you can remind customers to pay up with Income Tracker.
Pull in all your banking transactions from multiple banks and accounts so you can view and categorize them for tax time. Track bounced checks and see key reports in just one click. Invoice multiple customers for time and expenses in one batch. See your invoices, billing, and other important tasks in a Calendar View. Access your inventory items all in one place with Inventory Center. Attach and store documents in the Document Center. Access industry-specific report templates created by other QuickBooks users.
See all your key customer information at a glance with the Customer Snapshot. Plus sales tax where applicable. Additional fees may apply. Money movement services, such as direct deposit, are provided by Intuit Payments Inc.
For more information about Intuit Payments Inc. Direct deposit service is included for W-2 employees with your Payroll subscription. Additional fees apply for contractors paid by direct deposit.
It is not available in Indiana or Wyoming. QuickBooks Pro Plus and Premier Plus support a maximum of 14, employees, customers, vendors and other names combined. However, performance may slow when processing payroll files containing more than employees. Direct deposit to W-2 employees is included, but additional fees apply for direct deposit to vendors.
Eligibility criteria may apply to certain products. When customers no longer have an active, paid subscription, they will not be eligible to receive benefits. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U. Intuit reserves the right to change these hours without notice. Data recovery: In some cases, including but not limited to the damage being extensive, non-recoverable or involving a large Data File, service can result in longer than average turnaround times.
Data Services will contact you with expected completion date. Data backups: Requires initial setup. Entire PC is limited to GB total storage which includes all 45 days of backup you have stored.
Data encrypted using AES bit encryption. Requires internet access for backup, restore, and setup changes and comes bundled with Pro Plus, Premier Plus, or Enterprise subscriptions.
Not intended as a file transfer, remote access solution for your QuickBooks file. Hours exclude occasional downtime due to system and server maintenance, company events, observed U. Holidays, and events beyond our control.
Subject to change at any time without notice. E-commerce integration: Requires an active and current version subscription of QuickBooks Pro Plus, Premier Plus or Enterprise and a separate Webgility e-commerce account subscription. E-commerce integration subscription will be billed directly from Webgility. Your Webgility account will automatically be charged the package price on a monthly or annual basis, starting at sign up, until you cancel.
To cancel your e-commerce subscription at any time, log into your Webgility account customer portal or contact Webgility customer success team at customersuccess webgility. Your cancellation will become effective at the end of the monthly billing period and your subscription will terminate at that time.
You will not receive a prorated refund; your access and subscription benefits will continue for the remainder of the billing period. Cancellation or termination of QuickBooks will not automatically cancel your Webgility subscription.
Subject to availability of reliable internet connection. Each unique user requires a license. Each license is sold separately. Some QuickBooks functionality may be limited within the cloud access environment. The Salesforce CRM connector subscription supports one company file per subscription; limited to one subscription purchased from Intuit. Your account on file will automatically be charged the then current list price on a monthly basis, starting at sign up, until you cancel.
QuickBooks Online Mobile: QuickBooks Online requires a computer with a supported Internet browser see System Requirements for a list of supported browsers and an Internet connection a high-speed connection is recommended. Devices sold separately; data plan required. Not all features are available on the mobile apps and mobile browser. QuickBooks Online mobile access is included with your QuickBooks Online subscription at no additional cost.
Product registration required. Connect your bank and credit cards: Online services vary by participating financial institutions or other parties and may be subject to application approval, additional terms, conditions, and fees.
Collaborate with your accountant: You can connect up to the following for each product: 1 billable user and 2 accounting firms for QuickBooks Online Simple Start, 3 billable users and 2 accounting firms for QuickBooks Online Essentials, 5 billable users and 2 accounting firms for QuickBooks Online Plus, 25 billable users and 3 accounting firms for QuickBooks Online Advanced. Accounting firms must connect using QuickBooks Online Accountant.
Mileage tracking: Mileage tracking is only available to the master administrator of the QuickBooks Online account. Requires QuickBooks Online mobile application. QuickBooks online services: Online services vary by participating financial institutions or other parties and may be subject to application approval, additional terms, conditions, and fees. QuickBooks Payments: QuickBooks Payments account subject to eligibility criteria, credit and application approval. Additional terms, conditions and fees apply.
Auto-update and reconciliation not available in Self-Employed. Subject to additional terms, conditions, and fees. Automatic categorization: QuickBooks Online automatically categorizes newly imported transactions under existing categories and will initially require confirmation. Cash flow: Cash flow planning is provided as a courtesy for informational purposes only.
Actual results may vary.
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After year one, your debit or credit card account will automatically be charged on an annual basis at the then current annual subscription fee, until you cancel. Offer may not be combined with any other QuickBooks offers. Limit 5 per customer. To cancel your subscription, call Subscription plans require Internet access, product registration, and an Intuit account.
Terms and conditions, features, support, pricing, and service options subject to change without notice. How it Works. Talk to Sales: 1. Sales hours:. Need help signing in? Sign in. QuickBooks Online. QuickBooks Self-Employed. QuickBooks ProAdvisor Program. QuickBooks Online Accountant.
QuickBooks Desktop Account. QuickBooks Online Payroll. QuickBooks Payments. TSheets by QuickBooks. QuickBooks Commerce. Other Intuit Services. QuickBooks Pro Plus Feature List by Version Year. Accomplish your accounting tasks faster with enhanced computing power bit. Schedule and pay vendor bills faster within QuickBooks.
Automate bill entries using the QuickBooks Desktop mobile app. Attach documents to transactions by uploading them via the Desktop mobile app. Maintain professional communications by emailing customized bill payment stubs.
Choose from multiple email contacts when contacting vendors or customers. Integrate QuickBooks with your favorite e-commerce solution. Import bank feeds faster by automatically categorizing or batch-editing your bank transactions by payees, accounts and classes.
Automate creating categorized receipt expense entries using the QuickBooks Desktop mobile app. Just photograph, import and review. Get paid faster with automatic statements sent to customers, tailored to each customer's needs. Give payment receipts a more professional look by adding logos and custom formatting.
Improve customer communication with rule-based customer groups based on fields like customer type, location, or balance. Easily set reminders for customers when their invoices are due with Automatic Payment Reminders. Easily add customer customer PO numbers to email subject line in QuickBooks. Simplify customer payment processing by consolidating multiple invoices into just one email.
More reliable file transfer process between Accountants and QuickBooks customers. Easily find and open company files with the addition of a file search option. Get real-time visibility of invoice statuses to expedite collections and stay on top of your cash flow. Transfer customer credits across jobs, quickly and easily. Easily keep track of what you owe vendors, from check to bill pay.
Reliably and significantly reduce file size without deleting data - on your own with confidence and ease. Be confident that you are accruing sick and vacation time correctly. Add flexibility and insight to you business with new customizable inventory reports.
Get your work done significantly faster with windows open across multiple monitors. Save time with a new searchable Chart of Accounts. Help deliver your payroll taxes on time with a payroll liability reminder on the home screen. Compare business performance on a cash or accrual basis with one click. Automated reports let you know that your reports are on time and accurate based on the data provided, automatically generated and emailed to you when you schedule them. Smart search is a personalized autocomplete feature that helps you search for names, account numbers, and transaction amounts quickly.
Reports filters are now easily viewable and can be applied across multiple reports and viewed on one screen. Bill Tracker lets you see the status of your bills, print or close purchase orders, and more, making it easier than ever to manage payables.
Manage forms in a single step—unclutter your "send forms" queue in a single click. Advanced reporting features include a "this year to last month" filter. Get the full picture of your business performance—see your profit and loss, income and expenses, and top customers instantly on the Homepage Insights.
Find all reminders and notifications in one single window—overdue items, to-do tasks, system notifications, and notes from accountants. View and pin important notes about customers, vendors, and employees. Add multiple attachments, customize email templates to include customer or job info, and see prior email conversations with powerful email capabilities. See all your income-producing transactions in one spot, including overdue invoices so you can remind customers to pay up with Income Tracker.
Know what you owe Clearly track bills and purchase orders in one place, and view unpaid bills from a vendor to easily manage payments. Take early pay discounts automatically. Maintain cash flow and easily take action on unpaid bills.
Automate bill entries using the QuickBooks Desktop mobile app and pay bills using the funding source you choose, in the form your vendors prefer. Know where your money is going Connect your bank and credit card to automatically download and categorize transactions. Technical specifications.
System and browser requirements Windows 8. Must be installed on a camera-enabled mobile device using Android 5. Supports one Workstation Monitor, plus up to 2 extended monitors. Optimized for Default DPI settings. Internet Explorer Frequently asked questions. How does my Desktop Pro Plus subscription work? What happens if I cancel my subscription?
Will I still be able to use my downloaded software? How do I download the QuickBooks Desktop mobile app? Transitioning from the Desktop Pro product to Pro Plus is easy and can be done in minutes. Is customer support included in Desktop Pro Plus? Unlimited customer support is included with a Desktop Pro Plus subscription. Where can I find a non-subscription version of QuickBooks Desktop? The changes to our lineup include: Subscription-based product lineup: For versions, we will now only be selling our Pro and Premier products as Pro Plus and Premier Plus subscriptions.
This focus allows us to deliver greater innovation, value, and productivity features that better meet your needs. Our cloud-based subscription service makes accounting easy and gives you the freedom to work from any device — anytime, anywhere. Each unique user requires a license. Each license is sold separately. All copies of QuickBooks must be the same version-year. Additional fees apply when paying with a credit card, or when using optional Fast ACH and Fast Check expedite services.
E-commerce integration requires an active and current version subscription of QuickBooks Pro Plus, Premier Plus or Enterprise and a separate Webgility E-commerce account subscription.
E-commerce integration subscription will be billed directly from Webgility. Your Webgility account will automatically be charged the package price on a monthly or annual basis, starting at sign up, until you cancel. To cancel your E-commerce subscription at any time, log into your Webgility account customer portal or contact Webgility customer success team at customersuccess webgility.
Your cancellation will become effective at the end of the monthly billing period and your subscription will terminate at that time. You will not receive a prorated refund; your access and subscription benefits will continue for the remainder of the billing period. Cancellation or termination of QuickBooks will not automatically cancel your Webgility subscription.
QuickBooks Payments: QuickBooks Payments account subject to eligibility criteria, credit and application approval. Subscription to QuickBooks Online is required. Money movement services are provided by Intuit Payments Inc. Based on the average number of days invoices were paid between October and September using the Online Invoice feature, compared to QuickBooks Payments users who did not use the Online Invoice feature.
Automatic match and record of deposits and fees work with payments received from eInvoice and ACH and credit card transactions initiated within QuickBooks. Enhanced Payroll subscription required. Pricing varies depending on the number of employees. Check stock sold separately. Plus sales tax where applicable. Based on the overall number of customers for QuickBooks Payroll products in June Instead of printing and mailing the forms, send them electronically to the appropriate agencies in QuickBooks Desktop.
Also, you can set the payment method for your scheduled Federal and State tax payments to ePay, and conveniently pay the appropriate tax agencies in QuickBooks Desktop. This is available in QuickBooks Payroll Enhanced and to selected states only. Direct deposit to W-2 employees is included, but additional fees apply for direct deposit to vendors.
Licenses are available in single-user increments from 1 to 10 users or up to 40 users. Fees apply. QuickBooks Desktop Enterprise allows you to add up to one million names e. Some performance degradation is likely as your lists approach these size thresholds. Advanced Reporting is available with all Enterprise subscriptions. Eligibility criteria may apply to certain products.
When customers no longer have an active, paid subscription, they will not be eligible to receive benefits. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U. Intuit reserves the right to change these hours without notice. Terms, conditions, pricing, service, support options, and support team members are subject to change without notice.
Requires an internet connection. Enterprise Diamond is sold in increments of , 20, 30, and 40 users. Enterprise Diamond is compatible with, but does not include hosting. Hosting sold separately. Enterprise Diamond is a subscription and is only available on a monthly payment plan with no annual commitment. Each month, your account will be automatically charged the agreed-upon price unless and until you cancel. Cancel at any time by calling Intuit at , prior to your monthly renewal date.
When you cancel, you will have access to Enterprise Diamond for the remainder of the month for which you have already paid. The following month, you will no longer have access to the product or any of its connected services.
We will authorize your card to ensure prompt order processing, resulting in a temporary hold on your account. Based on a survey of small businesses in the US who always or frequently use QuickBooks Online from a mobile or tablet device in November Devices sold separately; data plan required.
Not all features are available on the mobile apps and mobile browser. QuickBooks Online mobile access is included with your QuickBooks Online subscription at no additional cost. Product registration required. Third Party Apps: Apps may require a third-party subscription. Subject to additional eligibility criteria, terms, conditions, and fees. Auto Payroll: Available if setup for the company is complete.
At least one employee has completed setup and has consistent payroll that qualifies for automation i. Company must complete bank verification if Employee has direct deposit as the payment method, and the first payroll must run successfully. The account must not have a hold. Automated tax payments and filings: Automated tax payments and filing available for state and federal taxes. Enrollment in e-services is required for tax payments and filings only. Tax penalty protection: Only QuickBooks Online Payroll Elite users are eligible to receive the tax penalty protection.
Additional conditions and restrictions apply. HR support is not available to accountants who are calling on behalf of their clients. Additional fees will apply. Insurance coverage eligibility is not guaranteed, and depends solely on the rules of the insurance carrier. The insurance carrier has sole and final discretion as to the eligibility for health insurance products. Intuit is not a k plan administrator, fiduciary or other provider. Additional k plan fees will apply.
Employees may manage their contributions directly with Guideline. Admin and payroll access required to sign up for a k plan with Guideline. This non-refundable fee will be automatically added to each monthly Intuit invoice at the then-current price until you cancel. Eligibility criteria applies to transfer active insurance policy broker of record, including insurance carrier, policy renewal date, and payment method.
QuickBook Live monthly bookkeeping services: During the first month, a Live Bookkeeper provides cleanup services that start from the date of your last business tax return through the end of the calendar month of first sign-up to Live Bookkeeping. The services provided during the first month are as follows, as applicable: update bookkeeping based on information you provide; connect bank and credit cards; categorize and update transactions up until the last tax-filing date; reconcile bank and credit card accounts with past statements, as provided by you; reconcile remaining balance sheet accounts; and run a summary report of work completed, balance sheet, and profit loss statement of YTD for cleanup period s.
A Live Bookkeeper cannot begin cleaning up your past books until they receive the required supporting documentation, which your bookkeeper will request from you after your first meeting. In some cases, your cleanup may take longer depending on timeliness of documentation and the complexity of your books.
During each subsequent month, ongoing Live Bookkeeping services include: an overview of the main features of QBO; setup of customers and vendors; assistance with reports and reporting tools; setup of chart of accounts; assistance with bank connections, expense type classification, categorization, and reconciliation based on information you provide; importing of historical data; and ongoing assistance with bookkeeping practices.
Some basic bookkeeping services may not be included and will be determined by your Live Bookkeeper. The Live Bookkeeper will provide help based on the information you provide.
Customers using QuickBooks Desktop products may download data from participating banks through the end of May Online services vary by participating financial institutions or other parties and may be subject to application approval, additional terms, conditions and fees. Requires internet connection. Works only with expense receipts, not inventory item receipts. Requires initial setup.
Entire PC is limited to GB total storage which includes all 45 days of backup you have stored. Data encrypted using AES bit encryption. Requires internet access for backup, restore and setup changes and comes bundled in with QuickBooks Pro Plus, Premier Plus, or Enterprise subscription. Not available to QuickBooks Online users. Not intended as a file transfer, remote access solution for your QuickBooks file. Hours exclude occasional downtime due to system and server maintenance, company events, observed U.
Holidays and events beyond our control. Subject to change at any time without notice. Upgrades will be provided if and when they become available. Holidays, and events beyond our control. Access to messaging with live experts or call back support requires a QuickBooks Care Plan, and an internet connection. Care plan is included with Plus and Enterprise subscriptions. QuickBooks Desktop Point of Sale Sold separately.
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